Online Center

Borgartún 12-14
105 Reykjavík

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About the Online Center

Online Center:

  • handles initial inquiries and service requests from residents in need of welfare service.
    • most applications or requests received electronically are processed by the Center's staff, but those that aren't are forwarded to the appropriate Center in residents' districts.
    • Staff at the center handle phone calls for all centers
  • Collaborates with the Department of Welfare and the Department of Service & Innovation to improve welfare services. In improvement efforts, particular focus is placed on digital solutions to meet residents' needs and increase quality and efficiency.

Helgi Þór Gunnarsson serves as executive director of the Online Center.